.pukeyi.changhuayi.

before i start it off....

i am not a racist,and never in my life have i ever think about being one.i squirm and try to shut those words from coming into my head when a racist talks..or even when someone talks about another race,and tainting them just bcoz of their skin clr..i've nvr liked the idea of listening to ppl cuss and swear about others,and at the end placing the race of the person..saying that in general,their race are all like that.i am against racism..i've been brought up being ard with ppl from different clr and walks of life..and i've nvr think of them like "oh..they're xxx that's y.."even if a person has a flaw,i would think that it's individual,not generally due to his race.

first call with regards to this policyholder who called the call centre..her hubby answered the fone and starting to rant in mandarin.obviously i dunno.coz i've nvr learnt that language..but i can speak some words and watever it is,understand their basic,even if im unable to reply them.but i UNDERSTAND.

so i asked for his wife,in mandarin..he asked who i am..wat do i want..told him im from ntuc income and would like to speak to his wife..the whole conversation was conversed in mandarin..he was screaming,i was patiently talking to him..he asked in mandarin wat do i want..hence i dunno how to reply in that language,i told him that i'm sorry,i can't speak mandarin well..could u please speak english instead..in mandarin,i told him that.he replied,in mandarin and i understand fully his whole sentence."This is singapore!how can u not speak mandarin??you stupid or wat?!" i swear i was appalled..and i actually apologised and informed him that im malay..and then he said "oh..malay..of course,la..there's many chinese in singpore..must learn..cannot learn,u stupid..."

fucking hell.i was effed pissed.so i decided to say in english.."uncle,im calling for ur wife.if your wife's not at home,then i'll call another time.please watch your words..it's not very kind of you to be so rude." and i hung up.up until now,im still fuming away...i've nvr been a racist..and i hate racists.

had a fag with naz and bumped into my manager at the lift..all three went down and i was complaining about that uncle..and this is wat naz said.."should have said this is singapore.how can u not speak english?!" and my manager said "just say this is not china!" sheeeeesh!!!!so much for him advising us not to be rude to policyholders..dude..telephone etiquettes...miss manners will kill me if i were to say any of that..

gotta go for meeting now..will update again..